Know about how to resolve a Microsoft Teams Desktop Application freeze issue.

Microsoft Teams can crash or freeze due to several reasons, including software conflicts, outdated drivers, or system resource limitations. Here are some common causes:

Possible reasons for Microsoft Teams fail and constant crashes:

1. Outdated Microsoft Teams version: Running an old version of Teams can lead to instability. Updating to the latest version often resolves issues.

2. Corrupted cache files: Temporary files stored by Teams can become corrupted, causing freezing or crashing. Clearing the cache can help.

3. High CPU or memory usage: If Microsoft Teams consumes too many system resources, it may freeze, especially during video calls or large meetings.

4. Conflicts with antivirus or security software: Some security tools may block Teams processes, leading to crashes.

5. WebView2 Issues: Microsoft Teams relies on WebView2 for certain features. If WebView2 crashes, Teams may also become unresponsive.

6. Network connectivity problems: Poor internet connection or firewall restrictions can cause Teams to freeze during meetings.

7. Corrupted Microsoft Windows credentials: If stored credentials for Teams are outdated or incorrect, it can prevent proper login and cause freezing.

How to fix Microsoft Teams Crashes or freezes:

• Update Microsoft Teams: Ensure you have the latest version installed.

• Clear cache: Delete temporary files stored by Teams.

• Check system resources: Close unnecessary applications to free up memory.

• Disable conflicting software: Temporarily disable antivirus or security tools to see if they are causing issues.

• Repair or reinstall Microsoft Teams: If the issue persists, reinstalling Teams can resolve deeper software conflicts.

For a normal scenario when Microsoft Teams desktop application gets freezes and the application returns with the exception code: 0xc0000602 and fault offset code: 0x000000000010b2dc in windows logs.

Below is a resolution with three action plans resolve such issue:

• Check for Microsoft Teams Application updates and if it is not updated then update it.
• Clear Team Application Cache by following the below steps:
• Shut Down Microsoft Teams.
• Launch Task Manager and check the Teams related services running in the task manager. End all services and processes.

• Go to C:\Users\UserName\AppData\Roaming\Microsoft\Teams.
• Delete only the files within the following folders: tmp folder, blob_storage, cache, GPUcache, databases, and local storage.
• In the IndexedDB folder, only delete the .db file.
• Restart your computer and check if Microsoft Teams Application working fine.

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