Teams Desktop Application Freeze Issue

When Teams Desktop Application get freezes and the application returns with the exception code: 0xc0000602  and fault offset code: 0x000000000010b2dc in windows logs.

Below is a resolution with three action plans resolve such issue:

Action plan 1:

- Check for Teams Application updates and if it is not updated then update it. Click on the profile picture in Teams Application and check for updates Below is a screenshot for reference:

Action Plan 2:

- Clear Team Application Cache by following the below steps:

• Shut Down Microsoft Teams.
• Launch Task Manager and check the Teams related services running in the task manager. End all services and processes.

• Go to C:\Users\UserName\AppData\Roaming\Microsoft\Teams.
• Delete only the files within the following folders: tmp folder, blob_storage, cache, GPUcache, databases, and local storage.
• In the IndexedDB folder, only delete the .db file.
• Restart your computer and check if Microsoft Teams Application working fine

Action Plan 3:

- Clear Windows Credentials by following the below steps:

• Make sure Microsoft Teams App is closed and all services and background processes from Task Manager as well.
• Press Windows Key + R to open Run.
• Type control and click OK.
• In the Control Panel, go to User Accounts.

• Click on Credential Manager.
• Select the “Windows Credentials” tab on the right side.

• Expand the Microsoft Office 365/Teams section by clicking the drop-down button.
• Click on “Remove“
• Click on “Yes” to confirm the action.
• Close the Control Panel and relaunch Microsoft Teams.
• Enter Office 365 username and password and sign in.