When Teams Desktop Application get freezes and the application returns with the exception code: 0xc0000602 and fault offset code: 0x000000000010b2dc in windows logs.
Below is a resolution with three action plans resolve such issue:
Action plan 1:
- Check for Teams Application updates and if it is not updated then update it. Click on the profile picture in Teams Application and check for updates Below is a screenshot for reference:
Action Plan 2:
- Clear Team Application Cache by following the below steps:
- Shut Down Microsoft Teams.
- Launch Task Manager and check the Teams related services running in the task manager. End all services and processes.
- Go to C:\Users\UserName\AppData\Roaming\Microsoft\Teams.
- Delete only the files within the following folders: tmp folder, blob_storage, cache, GPUcache, databases, and local storage.
- In the IndexedDB folder, only delete the .db file.
- Restart your computer and check if Microsoft Teams Application working fine
Action Plan 3:
- Clear Windows Credentials by following the below steps:
- Make sure Microsoft Teams App is closed and all services and background processes from Task Manager as well.
- Press Windows Key + R to open Run.
- Type control and click OK.
- In the Control Panel, go to User Accounts.
- Click on Credential Manager.
- Select the “Windows Credentials” tab on the right side.
- Expand the Microsoft Office 365/Teams section by clicking the drop-down button.
- Click on “Remove“
- Click on “Yes” to confirm the action.
- Close the Control Panel and relaunch Microsoft Teams.
- Enter Office 365 username and password and sign in.