TPM (Trusted Platform Module) issues

We regret to inform you that we don’t provide support on TPM issues as they are beyond the scope of our support. However, we can suggest you some steps which you can follow at your own discretion to see if it fixes the problem.

Step #1: Reinstall TPM Drivers

1. Go to “Device Manager”.
2. Expand Security Devices by double clicking it.
3. Right click on Trusted Platform Module 2.0 and select “Uninstall Device”
4. Restart your pc to see if that resolves the issue.

Step #2: Clear TPM

1. Open the Windows Defender Security Center app.
2. Click Device security.
3. Click Security processor details.
4. Click Security processor troubleshooting.
5. Click Clear TPM.
6. You will be prompted to restart the computer. ...
7. After the PC restarts, your TPM will be automatically prepared for use by Windows 10.

Note: Before clearing your TPM, make sure you back up your data as this may result in loosing any important data.

Step #3: Create a new User profile for your account

Creating a new profile for windows can helps with TPM related issues.

Step #4 Reset TPM using PowerShell

This command resets the TPM. The command uses the owner authorization value stored in the registry instead of specifying a value or using a value in a file.

Step #5 Disable TPM from Firmware/BIOS

1. Reboot the computer and go into BIOS setup utility.
2. Go to the security tab (depends upon the BIOS version you are using)
3. Turn off the TPM security.
4. Save and exit changes

Note: System will restart and ask you to log in to windows.

Step #6: Reset Firmware/BIOS

• Navigate to the Settings tab under your Start menu by clicking the gear icon
• Click the Update & Security option and select Recovery from the left sidebar
• You should see a Restart now option below the Advanced Setup heading, click this whenever you’re ready
• When your computer restarts, it should load a blue screen with advanced troubleshooting options
• Select Troubleshoot and then click Advanced Options from the resulting options
• Choose UEFI Firmware Settings and click Restart to continue

Your computer should shut off and then load a setup menu. This interface can vary in exact appearance and wording, but there should be several areas to find the reset default button.

Because the interface can vary, you may want to check multiple tabs for options, but be on the lookout for Configuration, Security, or Exit. Watch for phrases like “Load Setup Defaults” or “Load Default Options,” which should bring up a Yes or No dialog box. Select yes and your default settings should be restored. From here, simply exit and startup as usual.

Step #7: Reinstall the Operating System

You can try a fresh installation of the operating system but a data back up may be required before you proceed with this step.

Step #8: Updating Firmware/BIOS

TPM issues can sometimes be resolved by updating Firmware/BIOS but doing it wrong can cause the motherboard failure so this method should be performed as a last resort.

If above steps don’t work, then most likely it is a hardware issue and you would need to claim the warranty for it.