The following steps have proven useful and performed by Microsoft Tech to remediate the issues regarding Synchronization delays in OneDrive:
1)Delete office cache data by navigating to:
C:\Users\username\AppData\Local\Microsoft\Office\16.0\OfficeFileCache
2) Run the Sara tool to check the sync issue.
3) Reset OneDrive client:
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset
4) Restart the sync client.
Other Workarounds include:
- Installing new and fresh Windows, Installing the OneDrive app multiple times and the issue has been on a daily basis which is causing work loss.
- Check the network, OneDrive sync health, Advisory
- Identify that when we paused the syncing, files are just working fine and the issue is totally related to the Synchronization delays and stuck.
- The OneDrive app is installed with the latest version as we have verified already.
- Clear the OneDrive cached credentials.
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