Exchange - Restoring emails

Issue:

Is it possible to restore an email from 12\10\19 if it is no longer in Recovery Deleted From Server?

Starlet Gamino needs an email from ADP, subject line would have Insurance, from that date.

Probing questions:

To understand your issue better, please share some more information:
- Your organization's Exchange setup is Hybrid or Online.
- Did you tried recovering items through Outlook Recover Items.
https://docs.microsoft.com/en-us/exchange/recoverable-items-folder-exchange-2013-help#deleted-item-retention

- Did you tried recovering items through e-Discovery.
https://docs.microsoft.com/en-us/office365/enterprise/recover-deleted-items-in-a-mailbox#step-1-assign-yourself-ediscovery-permissions

Resolution:

Go to https://protection.office.com

• Sign in to Office 365 using your work or school account.​
• In the left pane of the security and compliance center, select Permissions, and then select the checkbox next to eDiscovery Manager.​
• To make a user an eDiscovery Administrator: Next to eDiscovery Manager, select Edit. In the Choose eDiscovery Administrator section, Under eDiscovery Administrators, select Choose eDiscovery Administrator, select Edit, and then select  Add. Select the user (or users) you want to add as an eDiscovery Administrator, and then Add. When you're finished adding users, select Done. Then, on the Editing Choose eDiscovery Administrator flyout page, select Save to save the changes to the eDiscovery Administrator membership.​