Dynamics 365 Customer Engagement Licensing Plans

• Dynamics 365 Customer Service Professional: Core capabilities such as accounts contacts Access to case and knowledge management, Social customer care, Lead creation and sales team assistance, Mobile access.
  
  
• Dynamics 365 Customer Service Enterprise: Advanced CS abilities, Gamification, Embedded intelligence, Context-driven suggestions, Unified service desk, Full customization, And access to custom applications using Power apps.

ADD INS : Digital Messaging Add-in for Dynamics 365 Customer Service, Chat Add-in for Dynamics 365 Customer Service