Team Member License - Customer Service

The Dynamics 365 Team Members license is a named user subscription designed for users whose jobs aren't necessarily tied to a function but who still need to use the basic functionality of a line-of-business system. This license gives users lightweight access through designated scenarios built into the Team Member experience.

For customer engagement apps in Dynamics 365 (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation), this Team Member experience is provided through a set of designated apps:

• Customer Service Team Member

• Sales Team Member

• Project Resource Hub

Users who have existing Team Member licenses purchased during or after October 2018 will be restricted to this set of designated apps; these users will no longer be able to access Customer Service Hub, Sales Hub, or custom apps.

During the early-access phase of the new Dynamics 365 Team Members license, users who have the new license will be able to use the designated Team Member apps in addition to all existing apps. However, after license enforcement is turned on with the 2020 release wave 1 build, apps that users aren't entitled to use—such as Customer Service Hub, Sales Hub, and custom apps—won't be accessible to them. We recommend that you test your Team Member scenarios and migrate any customizations to the designated apps as needed.

To facilitate a smooth transition, all customer organization instances that are created before April 1, 2020 have been granted an additional grace period until January 31, 2021.