1.0 Customer Facing Platform SLAs

Connection will use commercially reasonable efforts to deliver Monthly Availability equal to or greater than the following SLAs for our customer facing platforms.

Platform	Purpose	Uptime SLA (Monthly)
Cloudsphere	Cloud Management and Governance Platform	99.99%
ZenDesk	Support Tickets and SLA Reporting, Events from OpsRamp and Prima are escalated on to ZenDesk	99.90%
OpsRamp*	Health Service-Level Management & Monitoring	99.90%
Prima Cloud*	Configuration Management, Standards Compliance and Security Events	99.90%
Microsoft Azure Portal	Managing Azure Tenants, Subscriptions and Resources	See Microsoft SLAs https://azure.microsoft.com/en-us/support/legal/sla/