2.0 Retention Periods

Connection safeguards customers information at commercially reasonable efforts and while the managed service is active following retention periods apply:

Artifact	Retention Period
Security Events	Indefinite if workload is active.
Support Tickets	Tickets are archived 120 days from being marked close, but accessible when required, kept indefinitely.
Billing and Admin Information	5 Years
Call Records and Recording	Available on teams for 20 days and then indefinitely on Microsoft Stream
Health Logs	Please see details on the following link: https://docs.opsramp.com/platform-features/security-data-management/data-retention
Emails	3 Years