CloudSphere Cloud Governance Platform

CloudSphere provides governance across migration planning, security posture, identity, compliance and cost management in the cloud. We are the only cloud management platform that collects the key data points that together define applications in cloud environments and correlates them to enable governance at the application level.

Connection's Cloud Governance Link:

https://pcconnection.hg1.cloudsphere.com/landing/index_co.html

 

Customer Facing Platform SLAs

Connection will use commercially reasonable efforts to deliver Monthly Availability equal to or greater than the following SLAs for our customer facing platforms.

Platform				Purpose				Uptime SLA (Monthly)
Cloudsphere				Cloud Management and Governance Platform				99.99%
ZenDesk				Support Tickets and SLA Reporting, Events from OpsRamp and Prima are escalated on to ZenDesk				99.90%
OpsRamp*				Health Service-Level Management & Monitoring				99.90%
Prima Cloud*				Configuration Management, Standards Compliance and Security Events				99.90%
Microsoft Azure Portal				Managing Azure Tenants, Subscriptions and Resources				See Microsoft SLAs https://azure.microsoft.com/en-us/support/legal/sla/

Retention Periods

Connection safeguards customers information at commercially reasonable efforts and while the managed service is active following retention periods apply:

Artifact	Retention Period
Security Events	Indefinite if workload is active.
Support Tickets	Tickets are archived 120 days from being marked close, but accessible when required, kept indefinitely.
Billing and Admin Information	5 Years
Call Records and Recording	Available on teams for 20 days and then indefinitely on Microsoft Stream
Health Logs	Please see details on the following link: https://docs.opsramp.com/platform-features/security-data-management/data-retention
Emails	3 Years