In Microsoft 365 organizations with mailboxes in Exchange Online or on-premises mailboxes using hybrid modern authentication, you can submit false positives (good email that was blocked or sent to junk folder) and false negatives (unwanted email or phish that was delivered to the inbox) to Exchange Online Protection (EOP). The Report Message add-in and the Report Phishing add-in work for Outlook in all platforms (Outlook on the web, iOS, Android, and Desktop).
Step-1: Turn off the built-in reporting experience
We don't recommend the built-in reporting experience in Outlook because it can't use the user submission policy. We recommend using the Report Message add-in or the Report Phishing add-in instead.
Run the following PowerShell command after connecting with exchange online in elevated PowerShell to disable the built-in reporting experience in Outlook on the web:
Set-OwaMailboxPolicy -Identity OwaMailboxPolicy-Default -ReportJunkEmailEnabled $false
Use the Report Message feature
Report junk and phishing messages
For messages in the Inbox or any other email folder except Junk Email, use the following method to report spam and phishing messages:
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Select the More actions ellipses on the top-right corner of the selected message, select Report message from the dropdown menu, and then select Junk or Phishing.
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The selected messages will be sent to Microsoft for analysis and:
- Moved to the Junk Email folder if they were reported as spam.
- Deleted if they were reported as phishing.
Report messages that are not junk
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Select the More actions ellipses on the top-right corner of the selected message, select Report message from the dropdown menu, and then select Not Junk.
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The selected message will be sent to Microsoft for analysis and moved to Inbox or any other specified folder.
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